Anyone had issues with rcmart?

[Savage03]

I have used them many times for small parts for my Tamtech I know its like 2 weeks to get anything from them but I just placed a $270 order for a new car againt my better judgement and I sprung for the ems delivery service (ordered last Tues.) in hopes I should have got it by Sat. well as if now and all week it says
02/05/2008#24876152. Order Await InstructionTracking N/A
wtf? 5 emails later no reply, tried going through ebay nothing. Anyone else ever had to wait this long for it to leave? My parts I have order left faster then this. What gets me is I paid over $60 for the ems :shk

 

[Jchung]

The delay might be due to Chinese New Year which was on Thursday (Feb 7). I heard from my relatives that there were celebrations the whole week.

 

[team3six]

RCmart, 3Racing, hi_iq, Global mart, RC Mall, and RCX Shop / mini are all the same company on ebay. Sometimes people state that they havent gotten their product, But I think it is more due to the fact that they didnt pay or were dishonest. Everythime I have ordered stuff from one of these companies it took about 2-3 weeks before I recieved my item. Remember things have to go through customs and when the shipper marks gift on the package it raises a flag so it sits a little longer before being released.

 

[Savage03]

Been hearing aboutt his new year deal, they have not one word about it on their site or I would not have paid the extra for ems service cause as of now its been a week so I might as well have saved the $$ on shipping and waited another week to get it. Just irritating, wanted my new ride :willy

 

[B.M.T.]

I bought top arm bulkheads and a chassis stiffener from them, for my TT once, from their eBay store. 6 weeks later and 2 emails that didn't get replied to, with no parts to show, I emailed them, with a threat of reporting them for not honoring the purchase.

That got a response:

"We are terribly sorry, but the part (item XXXXXX) you purchased was listed for fill only. We will supply when we obtain more stock"

I asked them to send what they had, and they did... and eventually credited me for the chassis brace.

Funnily enough, ebay were not concerned, when I forwarded them the email showing that a seller had intentionally listed something they did not have....

Though, for that one bad dealing, I have had 5 good ones.

Now my only problem is the parcel courier is nicking anything rc related.....

 

[william g]

have you heard of this caused by a anchor cutting a cable?
http://www.cnn.com/2008/WORLD/meast/01/31/dubai.outage/index.html

 

[Savage03]

Thats interesting Will, according to 3R's site they have a nice big banner saying chinese new year where as rcmart has nothing :reye but they say its till the 12th so see what happens then. If I dont hear anything by then I will file a claim and go from there.

 

[Nick]

I ordered February 6th. I paid for the fast EMS shipping, with the thought that it would shipped on the next available day after I ordered it, so I could build my car on the weekend. Anyway, I emailed them and got no responce. Finally, today they got to me and said that they shipped it. 5 days later to ship your product and let you know about it, especially after you fork out the extra cash for fast shipping is ridiculous.

 

[spider]

I ordered a set of touring wheels in April or May of 2007. I waited till September 2007 for the order to arrive. They were out of stock on the wheels. And I had a credit with them so I had to wait it out but they did deliver the wheels.
Other then that I never had any other issues with them. Shipping always took 7-10 business days.
Go to r/c tech forums, they have a dedicated rcmart forum there and post with your order no. You'll probably get an answer on that site quicker then emails. At least I did.

 

[toster]

We purchase from RC mart alot. Even as wholesalers they take forever to ship a large shipment in to us. I guess be patient. if you need something drop me a P.M. and i will see if we carry it in stock.

 

[Savage03]

Well to update on this coarse if you seen my hotshot thread I got my order finally but after over a week that was stupid for me to have paid $60 some dollars and of coarse they wont respond to that subject I told em they should credit me back some.
Toster, you have a online store or something? Carry the aftermarket and stock parts for the tamtechs? Be awesome if you did we need a good US source cause tower dont carry squat.

 

[team3six]

You know, You might want to try RJ at The toyz.com. Tell his I sent you and what your looking for and see if he can get it for you. he also gets alot of his stuff from Asia.

 

[Savage03]

Talked to him a few times actually but the tamtech stuff isnt a big seller so he doesnt carry alot of the after market goods, understandable